What shipping methods to you use? - We ship USPS Priority Mail which usually takes 2-3 days and for larger orders we use UPS, we can also use Federal Express in certain cases.
When can I expect to receive my order ? - Most orders ship within 14 business days of receiving the order. Special or custom orders may take longer. We will let you know for these situations.
Do you accept orders over the phone? - Please feel free to call us directly to place your order at 1-303-923-8123. Note - we never keep records of your credit card or other financial information!
Can I have my purchased item personalized? - Please see our monogramming page.
Can I have a logo added to the product? - We can have a die made of a company or family logo for $80.00, this is a one-time fee and can be used to personalize any of our products at any time in the future.
How is the personalization done? - You can place your initials, name or logo on almost all of our products. We use what is known as a “hot stamp” machine. In other words, we “brand” the leather with a magnesium die that has been heated to about 350 degrees. This makes for a long lasting, durable, and good looking product. Or if you prefer we can deboss with silver or gold foil. If you have a preference as to where your name or initials are placed, please call or e-mail us. Final determination of placement will be made by West Leather if there are no instructions or there are limiting factors.
Please note: The”hot stamped” image can vary in intensity on each individual product due to the inconsistencies that occur in natural leather. Hides may also vary slightly in color.
What type of leather do you use? - We use the best; Drum-dyed, Full Grain English Bridle leather. This is a top quality leather that shows the richness and natural variations of the hide. Our leather comes from a tannery located here in the USA.
Can you handle custom orders? - Yes, we are small enough to handle special requests and big enough to make it happen. This might include a special leather piece or a colored leather or maybe just tweaking a product to make it work for you. We welcome all special requests. Please email firstname.lastname@example.org or call 1-303-923-8123.
Do you offer quantity discounts? - Yes, we offer quantity discounts, please email email@example.com or call 1-303-923-8123 for pricing information.
We want your feedback please! We hope that our products exceed your expectations. We welcome your feedback, good or bad. We will do our best to make this a wonderful shopping experience so that you will be our customer for years to come. We openly encourage you to write us, or call, with your questions, or send us an email with your concerns or suggestions at firstname.lastname@example.org